Scentsy Phone Numbers and Emails

Toll-Free Number:

  • (877) 855-0617
    Toll Free
Send Message

Headquarters:

  • (877) 895-4160
    Toll Free
  • (208) 472-0800

Legal:

  • (800) 952-5210
    California Department of Consumer Affairs
  • (916) 445-1254
    California Department of Consumer Affairs
  • (208) 855-0617
    General Counsel

Scentsy Emails:

Legal
CCPA Inquiries
Media
support@scentsy.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Scentsy Website:

Scentsy Help Center:

Corporate Office Address:

Scentsy, Inc.
2701 E. Pine Ave.
Meridian, Idaho 83642
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9 am - 5 pm (MST)


Mailing Address:

General Counsel

3698 E Lanark Dr,

Meridian, ID 84642


California Department of Consumer Affairs

1625 North Market Blvd.,

Sacramento, CA 95834


Other Location:

FreePort,

Coppell, TX 75019


Lexington,

Lexington, KY 40509

More contact details

Fax:

+1 (208) 888 4306

Scentsy Rating Based on 263 Reviews

Rating details

2.2
more details
Price Affordability
Customer service
Product or Service Quality
Website

Rating stats

Rating trend

How Good is Scentsy's Customer Service?

Cathy S Gzw
Cathy S Gzw
Feels Satisfied | Jan 26, 2024

The girl I had was very friendly and big help. Explained I couldn’t get in touch with rep and she said she’d send her an email

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Doral Tvp
Doral Tvp
Feels Satisfied | Sep 22, 2023

Excellent

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Fortunata Ldc
Fortunata Ldc
Feels Satisfied | Aug 18, 2023

Very nice and supportive.

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Raymone Nzw
Raymone Nzw
Feels Satisfied | Jan 14, 2023

I've had nothing but excellent service whenever I've needed them

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Kayleah Ryk
Kayleah Ryk
Feels Satisfied | Nov 17, 2022

Awesome

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Cesilia Csd
Cesilia Csd
Feels Disappointed | Nov 01, 2022

My issue has yet to be resolved. Was told to give them 24 hours and haven’t received any feedback yet.

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Summary of Scentsy Customer Service Calls

774 TOTAL
CALLS
03:13 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Scentsy?

Product/ Service Question:

  • “Warmer not working”
  • “My scentsy warmer stopped working”
  • “Broken item”

Shipping and Delivery Question:

  • “Never received my order was returned to sender but can't get a response I now want a refund”
  • “Wrong product”
  • “Have not recieved my order”

Account Question:

  • “Can't log in”
  • “Issue with account”
  • “Can't login”

Request for Information Question:

  • “Question about product”
  • “Asking questions”
  • “Question about order”

Activation/ Cancellation Question:

  • “Canceling”
  • “Cancell of my Scentsy”
  • “Cancel an order”

Payments and Charges Question:

  • “Charge”
  • “Because I wanna know why am being charged $15 when I signed up it was only 10”
  • “Transactions”

Return/ Replace Question:

  • “Replacement bulb”
  • “Need to return items”
  • “Replacement”

Cards Question:

  • “Want to join in February n I've Ben trying all day my card says to talk to u guys on phone”
  • “Card question”
  • “My credit card has been taken”

Website/ Application Question:

  • “Something is wrong with my website”
  • “Website”
  • “Website payment”

Employment Question:

  • “Job inquiry”
  • “Complications on becoming an associate”
  • “About 401k”

Staff Question:

  • “Costumer services”
  • “Customer service”

Refund Question:

  • “Refund”

Other Question:

  • “Want to become Scentsy consultant”
  • “A rep is stealing money”
  • “Set up Sensi”

About

Summary

Scentsy is a store of products for home, self care, fragrances and other nice products. Company was founded in 1979 by Orville Thompson. He wanted to become successful person and made everything possible to reach his goal. Today Scentsy is a direct selling company that is famous around the world. Company offers such products as warmers, plug-ins, scent circles, scent pak, fragrance foam, travel tin, room spray, Scentsy buddy, Scentsy bar, Scentsy brick. Also Scentsy has a wide assortment of fragrances including corner cafe, favorites, Scentsy man, spa, romance, spring and summer 2011, tropical. Scentsy is headquartered in Meridian, ID. Customer can contact consumer support via email or phone.

Scentsy reviews and complaints

Scentsy is ranked 483 out of 3768 in E-commerce category

Area Served

UK, USA, Australia, Canada

Payment Methods

VISAMasterCard

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