Middleport, Ohio
Not resolved

There are facebook groups popping up all over the country for local swap and sell. If you see Scentsy reps on yours selling bars and bricks at half cost, beware!

I had TWO reps in my area sell bars and bricks at a discount saying they had a lot of overstock they wanted to clear out. Well, i bought a couple of bars from the one lady to find that she had very obviously used and repoured the wax. I wanted to see if the other Scentsy rep was doing the same and sure enough she was also.

I was very disappointed to see that these ladies- both of which are currently still local representatives of the company, are selling products as new when they are obviously not. If this was my first experience with Scentsy I would never buy again.

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The photo you have posted with your complaint is a scentsy brick. All bricks are hand poured and are dimpled like this.

It doesn’t necessarily mean that the wax was used. I have bricks that look just like this as well that I have ordered directly from scentsy.

Just thought you should know. -Current scentsy consultant


For folks who are still reading this currently (bc I still am, clearly), dimples in the top of a wax bar is NOT a sure sign that the wax had at some point been used and poured back in.

I do NOT sell for or work for any kind of wax or scent company, so I’m just saying this out of a feeling that it’s inappropriate to call an individual a thief using the wrong information.

I just use a lot of different brands of candle/oil/tart/melt/etc and see this regularly.

Dimples mean the wax was poured in a little bit too hot, generally. So yes, you CAN see this when someone is cheating you, sure.

They microwaved the cubes or blew a heat gun on them or something, maybe. Poured them in too soon. But if the cheater knows all this, all they have to do is heat it more gently or wait another minute to start the pour so it cools a tad and you’ll get fooled because their re-pour will turn out looking fine.

Similarly, this can and does happen at the manufacturing source. You can open the brands at Wally World or Target and spot this.

I have had bars come shipped directly from Scentsy like this.

Whoever was at the plant was in training or not paying attention or whatever. And rather than throw away or redo an entire cooled, packed batch when they know it’s gonna melt fine and smell more or less the same, they let it slide. It is NOT a dead giveaway of being cheated with used wax.

It is entirely possible these salespeople were entirely innocent and assumed YOU must have been trying to cheat THEM. Nice.


I would be upset too. Don't judge all Scentsy on those two people.

That is against compliance to sell on media and if Scentsu knew they were, they would no longer be allowed to be a consultant with them. I have had the same thing happen to me when I've bought from people I didn't know and they've had too much stock or whatever and I don't know if they were old or repoured. I don't think I could ever prove it. That's why they have to direct you to their website to purchase or host a party where you would also be getting the product directly from the company .

Otherwise it's our own fault for buying stock when we don't actually see it first.

to Anonymous #1414891

Actually that is inaccurate information. We DO NOT have to direct to website. Many of us carry stock on hand for vendor shows or cash and carry in general.


How can you tell if something has been used and repoured back in?

to Anonymous Kokomo, Indiana, United States #1177572

Look at the pictures they posted


I'm a Scentsy consultant as well. I agree with Trinity. Some people have been complaining about the rules and regs that keep popping up, but they are coming into play because too many people are scamming others like this. It's a real shame when quick money is worth tarnishing your name, AND the business you worked for!

I would recommend finding someone in your own network to serve as your consultant, or place all your orders yourself, online. You end up paying extra shipping, and maybe funding a consultant that isn't worth it... but it's better to be safe than sorry if you don't have a consultant you know you can trust =/

DO contact Scentsy yourself to report these issues tho' If you need contact numbers, or email addy's you can email me at KitKayJules@gmail.com


Update: I did report these two reps to Scentsy. I also reported them to the group page owner for selling used items as new.

I saw that the two reps are friends on facebook and probably part of the same sales team, so I hope their director is informed. It's one of those things where I knew it was too good to be true, but I was out of Scentsy and thought I'd try it since so many other people were buying. Also I figured that there was no way they used that many bars and were selling them.

I was wrong! Definitely stick with your trusted rep.


I have placed an order over a month ago and have yet to receive it. I hosted a basket party and I feel responsible for everyone who placed an order from me.

I keep getting the run around each time I inquire.

How do I get hold of someone to get this checked into? By the,way I am not the only one who is waiting there's others and after comparing the excuses we are hearing things are looking very fishy.


Being a former Scentsy rep I never did this but I did hear of others that would.. I needed to break away from the Scentsy Kool Aid..

I joined Pink Zebra and it is wonderful..

The company sells all american grown soy candles and products and everything is dye free and animal fre testing.. Look for me online at pinkzebrahome dot com /withsprinkles

to Seanie the Candle Guy... #1194893

So you traded 1 MLM for another one? Good job!


Many reps are out for themselves and do not play as a team... If anyone has an issue with Scentsy there are other companies out there...

Pink Zebra is the latest to offer all american soy fragrances and I would love to show you my product line..

And if you mention you came from this site I will throw in an extra bonus.. www.pinkzebrahome.com/withsprinkles


You just need to go sure that if you don't find those things suitable you can replace it. So that you don't get fooled in such way!!

Business VoIP


I as a Scentsy Consultant am so sorry you had this bad experience with your first purchase of Scentsy products. Scentsy products are guaranteed, if you are unhappy with any products (if unused) you should be able to return them with no problem.

Please give another consultant in your area a chance to serve you, like in all of life there are good and bad.

Most of us are good! Have faith!


What a horrible thing to do! As a consultant myself, it's a major no-no to publically advertise any sale prices.

So if you see a consultant doing that, they are breaking the rules. It's also absolutely wrong to sell used items as new, as well.

I would recommend you report them to Scensty. I'm sure the company would LOVE to know about these 'fine' consultants doing this.

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