Scentsy Contact Information

Toll-Free Number:

  • (877) 855-0617

Consultant and Customer Support:

  • (877) 855-0617

Corporate Headquarters:

  • (208) 472-0800

Headquarters Toll-Free:

  • (877) 895-4160

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Contact Page:

Headquarters Address:

Scentsy, Inc.
2701 E. Pine Ave.
Meridian, Idaho 83642
United States



Other Info:

Consultant and Customer Support
Monday – Friday 6 a.m. to 9 p.m. (MT)

Monday - Friday 9 a.m. - 5 p.m. (MT)

Social Networks:

Summary of Scentsy Customer Service Calls


Customers Contact Scentsy to Ask about:

Payments and Charges:

  • “Payment problem”
  • “Charged 4 times”

Product/ Service:

  • “Scentsy broke”
  • “Broken warmer”
  • “Broken”

Website/ Application:

  • “Website”
  • “Website payment”

Shipping and Delivery:

  • “Did not get my order”
  • “Need to change delivery address for an order”

Request for Information:

  • “Checking a order”
  • “Question about catalougues”


  • “Account information”


  • “Need a gift card”


  • “Dissatisfied”
  • “Customer received WOTM with non working bulb”
  • “I cannot find the room spray rosewood & freesia anymore. I bought bulk a while back to spray in my cats litter boxes. It works awesome!! Now I ran out and my cats are not happy and peeing on furniture. They are rebelling! lol. Will you ever remake”

Scentsy Rating Stats

2.2 out of 5 stars
based on 185 reviews
See all 399 reviews reviews

Rating stats

  1. 82 reviews
  2. 40 reviews
  3. 27 reviews
  4. 12 reviews
  5. 24 reviews

Rating trend

About Scentsy

Top 5 Likes about Scentsy

Products, Product, Consultant, Warmers are really pretty and diverse in styles, That it would be delivered b4 christmas

Top 5 Dislikes about Scentsy

Customer service, Seem to have rules for some consultants and not for others, Most things, Consultant service, Consultant


Scentsy is a store of products for home, self care, fragrances and other nice products. Company was founded in 1979 by Orville Thompson. He wanted to become successful person and made everything possible to reach his goal. Today Scentsy is a direct selling company that is famous around the world. Company offers such products as warmers, plug-ins, scent circles, scent pak, fragrance foam, travel tin, room spray, Scentsy buddy, Scentsy bar, Scentsy brick. Also Scentsy has a wide assortment of fragrances including corner cafe, favorites, Scentsy man, spa, romance, spring and summer 2011, tropical. Scentsy is headquartered in Meridian, ID. Customer can contact consumer support via email or phone.

Scentsy reviews and complaints

Scentsy is ranked 145 out of 1772 in Furniture and Decor category

Area Served

UK, USA, Australia

Payment Methods


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Scentsy Stats

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