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2.5

I purchased the combo set just before Christmas of 2016. Just noticed a crack going up the side.

Ive purchased a lot of products thru many friend who would have the parties, sometimes in person but mostly online. So....I'm not exactly sure which rep I made this particular purchase thru. I called the one nearest me to see what I should do. She called the company and is getting the run around saying they don't have that shade.

BUT, i go to the website and there it is. Oh and I must go thru a consultant in order to replace it. This is crazy, the consultant cant seem to get any help and I certainly cannot.

Very, VERY disappointed with the Scentsy Customer Service, or better yet.....the lack there of. If this doesn't get taken care of, I will never again purchase or speak well of scentsy again.

Reason of review: Warranty issue.

Monetary Loss: $100.

Preferred solution: Replace the product. I should not have to pay MORE for a defective piece..

Scentsy Pros: That it would be delivered b4 christmas.

Scentsy Cons: Customer service or delivery process.

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Amira Clm

That does not sound like the Scentsy Customer Support I have ever dealt with. As much as I hate to say this, it's possible that the consultant didn't call customer support and just doesn't want to deal with the return.

My best suggestion would be, if you don't remember the name of any other consultant...go to scentsy.com and use the consultant locator to find another consultant close to you.

The only reason I suggest that is that they'll probably want the broken shade so that they can return it to Scentsy themselves. I wish you the best of luck and I hope you're able to find help to get that replaced.

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