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1.9

I used to be a Scentsy consultant. I've loved the products, but recently, not so much!

I had a party for a consultant, and one of my half priced items was the Scentsy Go system. I was so excited, because we have a weird outlet in our bathroom.

When it came we were busy, so I didn't have a chance to open it up and plug it in. A few weeks later, I realized that I didn't open it, so I opened it up and was a little disappointed I had to plug it in and let it charge.

Later, I put the pods in, thought I turned it on and walked away. After a while, I couldn't smell it, so I went to check it out. Turns out the fan wasn't running.

So I contacted the consultant, and she told me I'd have to get it to her (which meant driving an hour and a half round trip to take it to her, or paying shipping to her, and then paying to ship it back to me). I asked her if it was possible for her to contact them, and then I would ship it back to Scentsy. She said she would call them and find out. A week later, I hadn't heard anything back, so I contacted her. She got nasty and told me that she told me I "had to get it back to her, to send it back to them" and that she didn't have time to call right now.

Another week goes by, and I'm tinkering with it again, I look in the instructions, because maybe I missed something. Come to find out, it only had a 30 day warranty, and the 30 days had passed.

So I figured I'd try to contact Scentsy and see if they would do something about it anyway...but I needed to get the order number from the consultant. Here I find out, she's going out of business..so it was like pulling teeth to get my order number.

I still didn't have time, so I just gave up on the matter, and complained about it on social media. Another consultant reached out to me, and she talked to them for me. They told her they would replace it for $18. So now I have this product worth $50, that I paid $25 (because I hosted a party) and now they want $18.

I'm angry, and disappointed. I don't know if I will do business with Scentsy or any of their consultants ever again.

They used to be such a great company, but it's totally gone down hill.

Reason of review: Damaged or defective.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

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That is insane. I used to be a Scentsy Consultant and I always wet above and beyond for my customers.

In my 3 years of selling, I had a new customer that had went through a different consultant years prior. She told me when she first received her nightlight warmer it had never worked from day one. So she just didn't worry about it. I immediately contacted support, told them the issue and they shipped her a new replacement plugin.

Another time, I had a customer in a different state contact me saying her warmer just spontaneously exploded. No questions asked, I asked her to send me a picture of the warmer, I contacted support and they emailed her a return shipping sticker for her to send back the broken one and they shipped her a replacement warmer. So I'm not exactly sure what these other consultants intentions are. Obviously they lack customer service and don't care about making it right.

I'm sorry for your experience.

But your product should have been replaced. They have a lifetime warranty on their products, so if it was defective, it should have been replaced.

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