Scentsy
Scentsy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scentsy has 2.2 star rating based on 264 customer reviews. Consumers are mostly dissatisfied.
83% of users would likely recommend Scentsy to a friend or colleague.
- Rating Distribution
Pros: Products, Warmers are really pretty and diverse in styles, Consultant.
Cons: Customer service, Attitude of consultant, Consultant service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scentsy has 2.2 star rating based on 264 customer reviews. Consumers are mostly dissatisfied.
83% of users would likely recommend Scentsy to a friend or colleague.
- Rating Distribution
Pros: Products, Warmers are really pretty and diverse in styles, Consultant.
Cons: Customer service, Attitude of consultant, Consultant service.Recent recommendations regarding this business are as follows: "Only had it a day will comment more.", "Don’t buy online", "Be more patient and polite", "Just to maybe use larger print, and a simpler procedure for people of my age who are not computer savvy and don’t see well", "Scentsy has great customer service!".
Most users want Scentsy to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Scentsy Reviews
"Installation"
After speaking scentsy he told me I had the wrong thermostat for my house and pointed me in the right direction to purchase the correct one. Came home and...
"Warmer not working"
Trying to get it resolved no help ! Never will I buy again ! Trying to get help but they want me to purchase again. It was $47 dollars. Are they kidding !...
East Providence, Rhode Island
Installation
After speaking scentsy he told me I had the wrong thermostat for my house and pointed me in the right direction to purchase the correct one.
Came home and installed it with no problem very happy so far with my purchase.
All done with over priced google nest and there confusing c wire issues.
User's recommendation: Only had it a day will comment more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My Scentsy gift I received want work
I recently received a Scentsy plug in warmer for Easter I think she ordered it from the Internet it was brand new In the package and I haven't even got to use it I don't no if it's in the whole unit or bulb I have no idea what to do it takes a 25 watt bulb I'm not even sure if that is it and didn't want to just put any kind in it I would appreciate some help thank you Tammy Danner
Preferred solution: A working Scentsy or something to try to fix my gift
Take it from me, a former consultant
I've wasted 2 years and I don't even know how much money on this company.
It is a complete scam, if anyone here thinks they can make money from selling scentsy you are mistaken! Even the directors. Don't believe anyone who claims to make big money off this company because they are either lying or cheating the system. And trust me, there are lots of cheaters out there, who make it just that much harder for those who are actually working at it.
After building up my team (my pyramid)and working my butt off there wasn't much more I could do. I stalled. Everyone sold scentsy, its become saturated with consultants. So I had a few bad months and they stripped away whole team and wrongly took my title as well. I fought them tooth and nail and after taking to the highest up person I could possible get on the phone, they told me yes THEY were wrong and I was RIGHT, but they still wouldn't do anything about it. All they could do was change their wording in their policies so it wouldn't happen again.
Today was the last straw when I noticed less than 3 months of an order being entered, they removed it along with all the hostess rewards I rightfully earned. I tried calling the support line but they close so stupidly early I couldn't get to them and now tomorrow it will be too late.
All they care about is money. Heidi and Orville want you to believe they care about their consultants but they couldn't care less. If they did they wouldn't make it so hard on us.
Laurelton, New Jersey
Warmer not working
Trying to get it resolved no help ! Never will I buy again !
Trying to get help but they want me to purchase again.
It was $47 dollars. Are they kidding !
User's recommendation: Don’t buy online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plainview, Nebraska
I was having a very difficult time placing the order. I am about 70 years old and I am not Internet savvy at all so I had a problem, but your representative was quite helpful and I appreciate it very
I have been trying to buy a bundle through my daughter-law Chrissy Rohman but I am old and I have trouble using the PayPal app even though I have a credit of 601 dollars and some change. So then I tried using 3 different credit cards and my debit cas make it easier for people my age to use who are not computer savvy at all and dont see very well
User's recommendation: Just to maybe use larger print, and a simpler procedure for people of my age who are not computer savvy and don’t see well
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Culpeper, Virginia
Never received my order was returned to sender but can't get a response I now want a refund
Want refund , UPS says my address couldnt be found received email stating my order was returned to sender I emailed the sender and never r received a response from Traci Martinez
East Hartford, Connecticut
Broken item,
Has a disable person he ignored me when I said I was disabled an very disappointed with the call an the customer service
User's recommendation: Be more patient and polite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not as expected
Item was not what i thought i was buying.. i am disappointed there is not bottum i thought i was buying a difuser..
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery problem
On Tuesday FedEx says they delivered a package but the photo not my home and i did check my porch. Nothing.
- Are very helpful
- Delivery is etchy
Preferred solution: I got my package from mail lady
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Consultant stealing
Consultant claims she is taking cash donations to purchase Buddies for police departments to give to children in need. The police department has no knowledge or want of her supposed charitable work.
Preferred solution: Stop the scam.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Great customer service
Company fixed the issue and I have been provided with product or service ordered. Scentsy switched my order over to my consultant.
I placed my order in under the wrong consultants name. Scentsy immediately rectified the situation. Thanks Sam
Preferred solution: Nothing. It was my mistake.
User's recommendation: Scentsy has great customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not happy at all
My first consultant decided to use my bank card to order herself stuff change my shipping address to her address so my stuff went to her home so I switched Consultants because scentsy would not do nothing about it... now with my new consultant they had a deal going on in August that if you made a $350 party you got a free warmer they told me I did not qualify for a free warmer I made them almost $700 in sales. It sucks because I love my new consultant but with the way that Scentsy handles things I'm not sure I want to do business with them anymore.
- Most of their products small amazing
- If you have a problem they will not make it right
Preferred solution: I want the product that they told me I was going to get
User's recommendation: Be careful if something happens they will not make it right
Federal Way, Washington
Needing to change phone number n email.. can't seem to get to the so I can
I have a new phone new number and New Email. I'm not able to sign in so I can change info. I have orders to put in
E-commerce Talks
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To transfer my sentsy pay to my sentsy prepaid
Didnt know how to transfer my payprtal to my sentsy prepaid card to get my pay on my prepaid card today
Preferred solution: I have good customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Philadelphia, Pennsylvania
Missing product
Hello. I received my order today.
My Whiff box was not included in my package delivered today. Please advise.
- I did not receive what i ordered
Preferred solution: Deliver product or service ordered
User's recommendation: Include all items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Report someone using scenty name for direct tv
Shelby tinnes is got Directv account in scentsy name at her house at 2038 Sherry's lane Millen Georgia 30442 , as a business account. And Shelby tinnes dont own scenty.
About
Scentsy is a store of products for home, self care, fragrances and other nice products. Company was founded in 1979 by Orville Thompson. He wanted to become successful person and made everything possible to reach his goal. Today Scentsy is a direct selling company that is famous around the world. Company offers such products as warmers, plug-ins, scent circles, scent pak, fragrance foam, travel tin, room spray, Scentsy buddy, Scentsy bar, Scentsy brick. Also Scentsy has a wide assortment of fragrances including corner cafe, favorites, Scentsy man, spa, romance, spring and summer 2011, tropical. Scentsy is headquartered in Meridian, ID. Customer can contact consumer support via email or phone.
Scentsy is ranked 499 out of 4521 in E-commerce category
UK, USA, Australia, Canada
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so wrong
If you only lost $1000 in 2 years, that is poor money management, not a scam.
You would be smart to contact an attorney.
Why would she need do contact an attorney?
I’m literally here to rant about consultants ripping me off on Facebook anybody know anything about this and the company?
Been there myself
I became a consultant just to buy stuff for myself and gifts for my family and have been very happy with the company, OMG I love everything I buy and my family looks forward to gifts, The bathroom cleaner is the bomb, I will be trying the pet shampoo for the first time when I receive it this Friday, I have a wax warmer in every room in my house, even the bathroom and some are on 24/7 , the ones in the bedroom are turned off at night, the lightbulbs literally last forever, even in the mini warmers! Im just not a sales person or even have the time to be a sells person but honestly, I have no problem at all buying 200 bucks worth of scentsly products once every 4 months, , I don't find the warmers boring at all, in fact, when I move and have more space, I want to buy different once so I can switch them out lol and OMG the skin care is incredible!
and when I move, first thing im gonna do is use a bath bomb, where I live now, we only have a stand up shower *pooh* the waxes are great, some last longer then others, I tend to prefer the ones that last longer so I always make a note of which ones do so I can keep buying those and I am totally looking forward to Christmas scents, my favs remind me of the holidays as a kid! totally a feel good moment for me! but anyway, the company is great and I have not noticed in any way shape or form how they could possibly be ripping anyone off?
as for the pyramid thing? well every job/business is a pyramid, you always have ppl above you that make more money and always have someone below you that is just starting out DUH now if a pyramid is not moving a "product" and just taking everyone's money then that would be illegal , just sayn
Well said !
You're the perfect example of someone brainwashed by Scentsy!
You clearly have no clue a what pyramid scheme actually is. And you clearly didn't become a consultant to buy stuff for yourself or gifts. That's as intelligent as saying "I got a job at walmart so i could buy stuff for myself and gifts for my family" W O W hahahahahahahahahahahahahahahaahahahahaha