Product: Scentsy Customer Care Clear all filters (0 of 22 reviews match)
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If you reap the benefits of my purchases through the years my gosh follow up the worst follow up and customer service she won a trip oh yeah well my purchases numerous purchases got you there and then you never inform me hey if you buy a warmer there is a bundle where...
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Anonymous
Amber

What are the rules for produce delivery? I ordered from a party, and the product was to be sent to the Consultants home. She said it would arrive on 7/17. We agreed to meet so...

3.0
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Scentsy Customer Care
#1257541
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Scentsy - Horrible company!!!!

My person I sponsored maxed out my credit card without permission and they couldn’t care less. As long as she sells for them! Director is the same way! She doesn’t care what anyone does to each other as long as money is made. I sent proof of everything and not only did they not care, they wouldn’t let me drop her either. Disgusting business practices
2.8
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Scentsy Customer Care
#1222781
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it must be impossible to get a refund from this company if it's stolen money. I had never even heard of the company until it showed up on my bank statement. Apparently someone used my card to order from them. I called Scenty and they told me since they took stolen...
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Anonymous
Random comments

Just fyi, if it was a fraudulent charge on your credit card, you should have disputed if with your credit card company, not Scentsy. Scentsy was completly within their rights ...

AuspiciousAkita
AuspiciousAkita

Sorry. I forgot to mention. The customer service people on the phone were some of the nicest I've ever had to deal with. But in the end completely useless when it came to my i...

1.3
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Scentsy Customer Care
#1220118
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A girl I work with sells Scentsy. She is a really lovely lady and I thought by buying some of her products I might be able to help her out in some way. So around November 2017 I placed an order worth about £100 - I can’t remember the exact figure - and two months on I...
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1.9
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Scentsy Customer Care
#1173530
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This "online store" has absolutely horrible customer service.Even with sketchy websites I have used in the past, I had still received emails back from the company. These are supposedly real people selling these items, yet they can't even email me back about returning...
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2.1
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Scentsy Customer Care
I liked
  • Products online
I didn't like
  • Customer service
  • That the items were not specified correctly
#1137658
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I bought the Telly from her did not work.She will not contact me or give me my money back it cost 35 dollars. Really suprised never did this before i have spent a lot of money with her now she is blowing me off about 35 dollars? Will never spend another penny with her....
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Anonymous
Kami

Contact Scentsy Customer Service and they can replace the warmer for you.

1.0
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Scentsy Customer Care
#1071003
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This was my second attempt to have Scentsy make the issue right and both times, a rude customer service rep explained that I didn't understand the business aspect of Scentsy and that I had to go thru a consultant to get the replacement parts. I have tried to go thru 2...
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Scentsy Customer Care
#1064775
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Scentsy - Britain cearley scams

Britain Cearley and her boyfriend an consultant for scentsy scammed me out of 700 beware
1.0
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Scentsy Customer Care
#1052785
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Yes I made order with Scents with a rep.named Cassandra Kish on 3-25-17. I talked her on phone she asked me meet her at Walmart to place my order. I meet her there ordered the items that wanted she told me my order was $77:50 I gave her the money and asked her to fill...
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Anonymous
Anonymous 74

The one thing you never do is meet, order & give cash unless you have full confidence in that person. I'm sorry you went through that. I would rather have someone order throug...

Starstruckchaos
Starstruckchaos

1 (877) 855-0617 Call again. Do you have any messages or anything from the consultant?

1.0
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Scentsy Customer Care
#1031218
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I sent an email 4 minutes after the order was placed and the rep it went to told me she could not help me and to call Scentsy. I called first thing Monday morning and the recording said because of harsh weather conditions there might be a long wait due to less staff....
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Mar12017
Mar12017

Major problems with Scentsy Website and management. Done with them! YOU need to keep begging and calling if you want help. Not worth it. I feel bad for the customers

Anonymous
Anonymous

Scentsy recently changed their policy that if you do not have an active consultant you will be connected with the one nearest you. It's very possible that your consultant is n...

1.0
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Scentsy Customer Care
#992011
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