Product: Scentsy Customer Care Clear all filters (19 of 19 reviews match)
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A girl I work with sells Scentsy. She is a really lovely lady and I thought by buying some of her products I might be able to help her out in some way. So around November 2017 I placed an order worth about £100 - I can’t remember the exact figure - and two months on I...
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1.9
Product
Scentsy Customer Care
#1173530
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This "online store" has absolutely horrible customer service.Even with sketchy websites I have used in the past, I had still received emails back from the company. These are supposedly real people selling these items, yet they can't even email me back about returning...
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2.1
Product
Scentsy Customer Care
I liked
  • Products online
I didn't like
  • That the items were not specified correctly
  • Customer service
#1137658
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I bought the Telly from her did not work.She will not contact me or give me my money back it cost 35 dollars. Really suprised never did this before i have spent a lot of money with her now she is blowing me off about 35 dollars? Will never spend another penny with her....
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Anonymous
Kami

Contact Scentsy Customer Service and they can replace the warmer for you.

1.0
Product
Scentsy Customer Care
#1071003
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This was my second attempt to have Scentsy make the issue right and both times, a rude customer service rep explained that I didn't understand the business aspect of Scentsy and that I had to go thru a consultant to get the replacement parts. I have tried to go thru 2...
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Scentsy Customer Care
#1064775
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Scentsy - Britain cearley scams

Britain Cearley and her boyfriend an consultant for scentsy scammed me out of 700 beware
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Scentsy Customer Care
#1052785
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Yes I made order with Scents with a rep.named Cassandra Kish on 3-25-17. I talked her on phone she asked me meet her at Walmart to place my order. I meet her there ordered the items that wanted she told me my order was $77:50 I gave her the money and asked her to fill...
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Anonymous
Anonymous 74

The one thing you never do is meet, order & give cash unless you have full confidence in that person. I'm sorry you went through that. I would rather have someone order throug...

Starstruckchaos
Starstruckchaos

1 (877) 855-0617 Call again. Do you have any messages or anything from the consultant?

1.0
Product
Scentsy Customer Care
#1031218
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I sent an email 4 minutes after the order was placed and the rep it went to told me she could not help me and to call Scentsy. I called first thing Monday morning and the recording said because of harsh weather conditions there might be a long wait due to less staff....
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Mar12017
Mar12017

Major problems with Scentsy Website and management. Done with them! YOU need to keep begging and calling if you want help. Not worth it. I feel bad for the customers

Anonymous
Anonymous

Scentsy recently changed their policy that if you do not have an active consultant you will be connected with the one nearest you. It's very possible that your consultant is n...

1.0
Product
Scentsy Customer Care
#992011
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She uses them for her rise and increase in check in the company, she was even caught drunk at a very huge "luxury/prestigious" type of event and she got so drunk she outed to every one yelling quote "I could Buy this entire company out and everyone here (meaning the...
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Anonymous
Anonymous

My upline, director, star director, AND my SS director have never recommended warming more than 2 cubes. They always say one but they like to mix too. So whoever told you that...

Anonymous
lou

Cracker Barrel carries the same warmers Much cheaper

1.6
Product
Scentsy Customer Care
#984982
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I bought the new blue warmer at a XMas sale six weeks ago .I also ordered a second at that time.I was told delivery 7-10 days ..When I got the one home and plugged it in there was about a quarter inch around the top that looked dirty.The rep ordered me another one.FOUR...
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Anonymous
Anonymous

Time to find a new consultant. If you would like to contact me through my website maybe I can hook you up with a reputable consultant in your area. www.davidakelley.scentsy.us...

Anonymous
Anonymous

I'm so sorry you had such a terrible experience, try not to blame us all. It sounds like you had a terrible consultant. If you're willing to give Scentsy another go feel free ...

Product
Scentsy Customer Care
#978294
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I met a consultant through my job and was excited because My schedule is hectic and I've had a hard time finding someone that sells scentsy. I told her what I wanted and she came back to my job two days later with some product she had on hand. I purchased what she...
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Anonymous
Anonymous

Hi, I'm sorry you were treated that way. I would love for you to continue being a Scentsy customer as the products are wonderful and not all consultants behave this way. If ...

2.0
Product
Scentsy Customer Care
#970933
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