Horrible customer service. Reps are crooked liars.
I had bought a replacement plate for one of my warmers. The consultant has been saying for 2 weeks that shes coming that day to bring me my product that i paid for. Shes had it in her possession for that long. This consultant couldn't even pick up the phone to tell me she wasnt coming, so i have stayed in my house waiting for this person to show up.
I finally ask for a refund. She gets an attitude. I contacted scentsy. They have to do a long drawn out investigation.
Couldnt even apologize on behalf of their consultant. This company does not know how to listen to their customers about their reps and people are continuing to get scammed. I will be getting rid of anything scentsy in my house.
I would rather go to walmart and buy their products. At least theres more of a chance that i will be treated with more respect there.
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