I placed an order with scentsy on April 30th hoping to have it by mothers day. It never crossed my mind that this would even be an issue.
Here we are 3 days from mothers day weekend and still no shipment email. I am not planning on shopping with scentsy ever again after this! I called the customer service line and they were not helpful at all. The service rep sounded like a robot "It can take up to 10 days to ship" with no explanation or helpful options.
My consultant called and found out there was one scent bar (one $14 bar our of my $150 order) that was preventing my order from shipping. What happened to shipping all the available items? I wish I would have know that upfront and I would have never ordered that scent!
So much for their 100% satisfaction guarantee because I can get over priced warmers and scented wax from somewhere with better service. It today's world if they can't do better than this they will never make it as a company...
Product or Service Mentioned: Scentsy Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $125.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service, Bad representatives.